Built on experience, driven by results

We started jolly-glacier because we saw too many landlords frustrated by poor service, hidden fees, and reactive management.

How we work

Property management isn't complicated, but it requires attention. Most agencies spread their teams too thin, assign inexperienced staff to complex portfolios, and treat maintenance as an afterthought.

We do the opposite. Each property manager handles a maximum of 180 units. Our maintenance coordinators have trade backgrounds. And we invest in systems that catch issues before they escalate.

This approach costs more to run, but it delivers better outcomes. Lower vacancy rates, fewer emergency repairs, and landlords who renew year after year.

What guides us

Transparency

No hidden fees, no vague language in contracts. You know what you're paying for and what we're responsible for.

Speed

Maintenance requests logged by 9am are assessed by 2pm. Tenant queries answered within four hours during business days.

Accountability

Every property has a named manager. You know who to contact, and they know your portfolio inside out.

Expertise

Our team includes qualified surveyors, former letting agents, and tradespeople. We understand the work from every angle.

The people managing your properties

Our team combines decades of property experience with modern operational thinking.

Richard Ashford

Managing Director

Former portfolio manager at a national agency. Founded jolly-glacier after managing 400+ properties for institutional investors.

Claire Thomason

Head of Operations

20 years in residential lettings. Specialist in HMO compliance and multi-unit portfolio coordination.

David Okonkwo

Commercial Property Lead

RICS qualified surveyor with experience in retail and office property management across London and the Midlands.

Technology that supports, not replaces

We use software for efficiency, but decisions are made by people who understand property.

Our platform tracks certificate renewals, schedules inspections, and flags rent arrears automatically. But when a tenant reports a leak or a landlord needs advice on a difficult situation, they speak to their property manager directly.

The result is faster response times without losing the personal service that makes property management work.

Where we operate

We manage properties across England, Scotland, and Wales, with particular strength in urban markets where rental demand is consistent.

2,400+ Properties Under Management

47 Cities Covered

98.7% Client Retention Rate